FAQ

 

 

 

Q. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.


Q. What are the payment methods available?
Bash offers various kind of Payment Methods as shown below :-
1. Credit Card or Debit Card
Via eGHL (Visa or Mastercard / Internet Banking) 


2. Offline Bank Transfer

Bank : MAYBANK
Bank Account : 512688207361
Account Name : BASH CLOTHING

After payment is made, kindly send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :
 

Kindly take a photo of the receipt or send us a screenshot via our email address at [email protected] or whatsapp us at +60126949458/ +60129622613 so we can process your order. You can even manually upload a photo of the receipt on our site under  " Receipt upload" if you wish to. 

Note : No delivery will be made without a proof of payment as confirmation of order. 


Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.


Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.


Q. Can I cancel an existing order that have been made?
Yes,  only within 1 working day and if the order is still on pending status.

- Please message us at +60126949458/ +60129622613 to inform us on the cancellation of order. 

- Orders that are in shipping or shipped will not be cancelled.

Q. Wait, I'm still not too sure!

Contact us at [email protected] or +60126949458/ +60129622613 if you have any doubts. We would be happy to help.